SP
Sama P

1 reviews | Active since Oct 2014

21 Sept 2018, 12:37

TOOK MY MONEY BUT NO SERVICE

I made payment at Lions Lodge Pinetown and they confirmed they received the payment and emailed me a statement. Today Safari say the Lodge is not not available and do not even bother to explain why and even apologise. I am more than angry as I would have just gone else where. They took my money and now they say they do not have space. No call nothing. I WANT MY MONEY TODAY AND WILL BE SPEARDING THE WORD ABOUT WHAT ****** THEY ARE AND HOW UNPROFFESIONAL LIONS LODGE IS!!!!!!!!!!!!!!!

Enquiry # ********** 8 Hi Sama Petje, Thank you for making payment on your booking at Lions Lodge.

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Replies (1)
Safarinow.com
Safarinow.com's reply21 Sept 2018, 13:10
Official

Dear Sama

SafariNow does apologise about the establishment no longer being able to accommodate you and for the inconvenience caused.

An email was sent to you at 09.15 this morning informing you of what had happened and how we can assist you further.

You called in at 09.50 and requested a refund which we loaded urgently.

Kind regards

SafariNow.com