GT
Gerhard T
1 reviews | Active since Jul 2021
02 Jul 2021, 13:56
They refuse to give me a refund.
I had to cancel because the president placed Gauteng under lockdown due to covid.
They refuse to give me a refund.
Helpful (0)
Replies (6)0
Replies (6)
Safarinow.com's replyOfficial
02 Jul 2021, 14:02Hi Gerhard
We have investigated this query. The property has advised that they too are impacted by the lockdown and have offered for you to book any future alternative dates subject to availability. SafariNow is an online platform; we do not make the decisions around cancellation terms but as we have done in your matter will facilitate the process. In this very difficult season for our travellers and the tourism industry at large we implore that properties and customers come to a compromise and in this case the property is offering an alternative arrangement. We have also directed you on where you can log a complaint with the consumer ombudsman.
Regards
Yvonne
We have investigated this query. The property has advised that they too are impacted by the lockdown and have offered for you to book any future alternative dates subject to availability. SafariNow is an online platform; we do not make the decisions around cancellation terms but as we have done in your matter will facilitate the process. In this very difficult season for our travellers and the tourism industry at large we implore that properties and customers come to a compromise and in this case the property is offering an alternative arrangement. We have also directed you on where you can log a complaint with the consumer ombudsman.
Regards
Yvonne
Safarinow.com's reply02 Jul 2021, 14:02
Official
Hi Gerhard
We have investigated this query. The property has advised that they too are impacted by the lockdown and have offered for you to book any future alternative dates subject to availability. SafariNow is an online platform; we do not make the decisions around cancellation terms but as we have done in your matter will facilitate the process. In this very difficult season for our travellers and the tourism industry at large we implore that properties and customers come to a compromise and in this case the property is offering an alternative arrangement. We have also directed you on where you can log a complaint with the consumer ombudsman.
Regards
Yvonne
We have investigated this query. The property has advised that they too are impacted by the lockdown and have offered for you to book any future alternative dates subject to availability. SafariNow is an online platform; we do not make the decisions around cancellation terms but as we have done in your matter will facilitate the process. In this very difficult season for our travellers and the tourism industry at large we implore that properties and customers come to a compromise and in this case the property is offering an alternative arrangement. We have also directed you on where you can log a complaint with the consumer ombudsman.
Regards
Yvonne
GT
Gerhard T's updateReviewer Update
02 Jul 2021, 14:11It's not right forcing me into staying by the original choice of accommodation. It was a once off choice which I wont be using again. I would rather want the freedom to choose another place to stay.
GT
Gerhard T's update02 Jul 2021, 14:11
Reviewer Update
It's not right forcing me into staying by the original choice of accommodation. It was a once off choice which I wont be using again. I would rather want the freedom to choose another place to stay.
Safarinow.com's replyOfficial
02 Jul 2021, 14:34Hi Gerhard
The funds are with the property that you made the original booking at as we settle to the accommodation to secure the booking that you have paid for. They have offered you a credit, if you would like to take this further please follow the channels we have sent you directly to contact the consumer ombudsman. We have also offered you any referral fees that we got for the facilitation of this booking.
The funds are with the property that you made the original booking at as we settle to the accommodation to secure the booking that you have paid for. They have offered you a credit, if you would like to take this further please follow the channels we have sent you directly to contact the consumer ombudsman. We have also offered you any referral fees that we got for the facilitation of this booking.
Safarinow.com's reply02 Jul 2021, 14:34
Official
Hi Gerhard
The funds are with the property that you made the original booking at as we settle to the accommodation to secure the booking that you have paid for. They have offered you a credit, if you would like to take this further please follow the channels we have sent you directly to contact the consumer ombudsman. We have also offered you any referral fees that we got for the facilitation of this booking.
The funds are with the property that you made the original booking at as we settle to the accommodation to secure the booking that you have paid for. They have offered you a credit, if you would like to take this further please follow the channels we have sent you directly to contact the consumer ombudsman. We have also offered you any referral fees that we got for the facilitation of this booking.
GT
Gerhard T's updateReviewer Update
02 Jul 2021, 15:48So then you call me back and offer me about 30% of my deposit. Does this sound right ?
GT
Gerhard T's update02 Jul 2021, 15:48
Reviewer Update
So then you call me back and offer me about 30% of my deposit. Does this sound right ?
Safarinow.com's replyOfficial
02 Jul 2021, 16:22Hi Gerhard
As per the message we have offered you any referral fees that SafariNow may have earned from this booking. The property retains the amount that we settled to him.
As per the message we have offered you any referral fees that SafariNow may have earned from this booking. The property retains the amount that we settled to him.
Safarinow.com's reply02 Jul 2021, 16:22
Official
Hi Gerhard
As per the message we have offered you any referral fees that SafariNow may have earned from this booking. The property retains the amount that we settled to him.
As per the message we have offered you any referral fees that SafariNow may have earned from this booking. The property retains the amount that we settled to him.
GT
Gerhard T's updateReviewer Update
02 Jul 2021, 16:26So why does the owner of the property refuse to do a refund ?
GT
Gerhard T's update02 Jul 2021, 16:26
Reviewer Update
So why does the owner of the property refuse to do a refund ?