1 reviews | Active since Jul 2015
They do not supply support to client or thier accomadation provider
The booking system is a mess- booked online, paid a deposit- received notification " when accommodation supplier confirms availability" we will process make payment of deposit-send me booking confirmation. NEVER happened, except the system sent a 'no-reply mail message " supplier confirmed availability- pay deposit by Card / EFT........, BUT I had paid and received confirmation of payment when initially booking!! then tried by e-mail all week to contact them- No response, NO TELEPHONIC contact facility provided ( ie if you arrive, as accommodation provider and there is a mix-up, etc- tough, you on your own, because Safarinow DONT SUPPORT OUR CUSTOMERs- we don't want you to be able to contact us-we only take the massive commission from accommodation supplier, you the customer do not count at all that's why they must have chosen to not have a help telephonic system. Then I called the lodge directly, to be told that they had never received an inquiry via Safarinow in my name .....that's was it for me, the straw that broke the camel's back ..... Even worse, when I mentioned what had transpired to my sister ( she has owned/ operated a 4 star Guest house for 26 years ) she simply said, why did you not ask me, before going online? - Apparently she delisted from them in 2019 due to the very reason -they are unsupportive even to the business partners ( no telephonic contact ) and their high commission charge on the reservation. to her business Folks, there are other booking facilities online, that really work and if you need to contact them you can talk directly to them -24/ 7 ...learned my lesson -just [passing on my experience, make your own choice.
We have sent you a direct mail regarding this query. Your card was not charged as the response we git from the property was that they were unable to accommodate. They therefore would not have have a booking under your name.
Our apologies that the correspondence was not clear.
We have sent you a direct mail regarding this query. Your card was not charged as the response we git from the property was that they were unable to accommodate. They therefore would not have have a booking under your name.
Our apologies that the correspondence was not clear.
Hi Stan
Your feedback is valuable to us, and I can absolutely see how the experience has gone wrong and affected you.We are looking at all the correspondence for future bookings to ensure that communication is clear to the customer.The feedback I am giving you is based on information I can see on the booking but of course that does not matter if the same information is not accurately communicated to you the guest.
The mail sent to you was sent by an agent, she shouldn't have referred you to call as we are handling queries by email. We are moving toward live chat in replacement of the phone lines.
We apologize for the experience you had and should soon resolve the issues that caused this experience.
Kind regards,
Hi Stan
Your feedback is valuable to us, and I can absolutely see how the experience has gone wrong and affected you.We are looking at all the correspondence for future bookings to ensure that communication is clear to the customer.The feedback I am giving you is based on information I can see on the booking but of course that does not matter if the same information is not accurately communicated to you the guest.
The mail sent to you was sent by an agent, she shouldn't have referred you to call as we are handling queries by email. We are moving toward live chat in replacement of the phone lines.
We apologize for the experience you had and should soon resolve the issues that caused this experience.
Kind regards,