Terrible service from Safarinow.com

Hi,

We booked accommodation via safarinow,com for 2020/05/01 - 2020/05/03. Due to the lockdown we were not able to make use of this booking. On 2020/04/17 (1.5 weeks) before the arrival date I sent the following email to ***, as advised by their telephonic service: "I am not sure what the impact of the COVID-19 lock down will be on the booking. We may have to cancel and re-book at a later date. Due to the circumstances, will our booking be refunded in this instance." I re-sent the email to *** on 2020/04/26.

To date I have had no response and have not been refunded my deposit. Yet, safarinow.com continues to advertise new accommodation on their web site.

Your help in this regard will be appreciated.

Regards, Nick Bedeker