RC
Ruth C
1 reviews | Active since Jan 2019
08 Jan 2019, 11:17
Terrible service from SafariNow.com
DISGUSTED at service given by Taryn Papier from SafariNow.com. Dismissive, uncaring, unhelpful, cavalier, rude. Tried the silent treatment on me. Getting information to which I am entitled was like getting water out of a stone. And her boss, Sophia Mookadm, is "too busy" to speak to me. SIES!!
Helpful (0)
Replies (8)0
Replies (8)
Safarinow.com's replyOfficial
08 Jan 2019, 12:06Hi RuthThe matter was escalated and acted on and our finance team will mail you the proof of payment shortly.Regards
Yvonne
Customer Service Manager
Yvonne
Customer Service Manager
Safarinow.com's reply08 Jan 2019, 12:06
Official
Hi RuthThe matter was escalated and acted on and our finance team will mail you the proof of payment shortly.Regards
Yvonne
Customer Service Manager
Yvonne
Customer Service Manager
RC
Ruth C's updateReviewer Update
08 Jan 2019, 12:11Good day Yvonne, thank you for your reply.
However, you do not address why your consultant, Taryn Papier, was unhelpful, dismissive, uncaring, cavalier, rude, tried the silent treatment on me, and was like getting water out of a stone. I also wish to know WHY there has been such a long delay in making the payment. I also wish to know why your manager, Sophia Mookadm, is not available to speak to. I was given the following reasons on the phone: 1. She has no phone (for heaven's sake, why not?); 2. It's month end (on 8 January?); 3. The call centre is very busy (too busy to speak to a really, really ****ed off client?). You need to ADEQUATELY address these matters before I will even begin to be satisfied with your service.
RC
Ruth C's update08 Jan 2019, 12:11
Reviewer Update
Good day Yvonne, thank you for your reply.
However, you do not address why your consultant, Taryn Papier, was unhelpful, dismissive, uncaring, cavalier, rude, tried the silent treatment on me, and was like getting water out of a stone. I also wish to know WHY there has been such a long delay in making the payment. I also wish to know why your manager, Sophia Mookadm, is not available to speak to. I was given the following reasons on the phone: 1. She has no phone (for heaven's sake, why not?); 2. It's month end (on 8 January?); 3. The call centre is very busy (too busy to speak to a really, really ****ed off client?). You need to ADEQUATELY address these matters before I will even begin to be satisfied with your service.
RC
Ruth C's updateReviewer Update
08 Jan 2019, 12:11Good day Yvonne, thank you for your reply.
However, you do not address why your consultant, Taryn Papier, was unhelpful, dismissive, uncaring, cavalier, rude, tried the silent treatment on me, and was like getting water out of a stone. I also wish to know WHY there has been such a long delay in making the payment. I also wish to know why your manager, Sophia Mookadm, is not available to speak to. I was given the following reasons on the phone: 1. She has no phone (for heaven's sake, why not?); 2. It's month end (on 8 January?); 3. The call centre is very busy (too busy to speak to a really, really ****ed off client?). You need to ADEQUATELY address these matters before I will even begin to be satisfied with your service.
RC
Ruth C's update08 Jan 2019, 12:11
Reviewer Update
Good day Yvonne, thank you for your reply.
However, you do not address why your consultant, Taryn Papier, was unhelpful, dismissive, uncaring, cavalier, rude, tried the silent treatment on me, and was like getting water out of a stone. I also wish to know WHY there has been such a long delay in making the payment. I also wish to know why your manager, Sophia Mookadm, is not available to speak to. I was given the following reasons on the phone: 1. She has no phone (for heaven's sake, why not?); 2. It's month end (on 8 January?); 3. The call centre is very busy (too busy to speak to a really, really ****ed off client?). You need to ADEQUATELY address these matters before I will even begin to be satisfied with your service.
RC
Ruth C's updateReviewer Update
08 Jan 2019, 12:22And why do WE have to inconvenience ourselves AND your chief executive, Mr Ekbergh, because of the inefficiency and rudeness of your staff in dealing with us? It's not good enough that your staff only reply when you realise you have a crisis on your hands.
RC
Ruth C's update08 Jan 2019, 12:22
Reviewer Update
And why do WE have to inconvenience ourselves AND your chief executive, Mr Ekbergh, because of the inefficiency and rudeness of your staff in dealing with us? It's not good enough that your staff only reply when you realise you have a crisis on your hands.
RC
Ruth C's updateReviewer Update
08 Jan 2019, 12:22PS. Has anyone actually APOLOGISED? Not on your life has anyone apologised.
RC
Ruth C's update08 Jan 2019, 12:22
Reviewer Update
PS. Has anyone actually APOLOGISED? Not on your life has anyone apologised.
Safarinow.com's replyOfficial
08 Jan 2019, 13:11Hi Ruth
Thank you for taking my call and for giving us constructive feedback. We do apologise for the frustration encountered and trust that we will continue to work together in unison. We will act on feedback provided. Please feel free to contact me directly for future queries.
Yvonne Matambo
Customer Service Manager
Thank you for taking my call and for giving us constructive feedback. We do apologise for the frustration encountered and trust that we will continue to work together in unison. We will act on feedback provided. Please feel free to contact me directly for future queries.
Yvonne Matambo
Customer Service Manager
Safarinow.com's reply08 Jan 2019, 13:11
Official
Hi Ruth
Thank you for taking my call and for giving us constructive feedback. We do apologise for the frustration encountered and trust that we will continue to work together in unison. We will act on feedback provided. Please feel free to contact me directly for future queries.
Yvonne Matambo
Customer Service Manager
Thank you for taking my call and for giving us constructive feedback. We do apologise for the frustration encountered and trust that we will continue to work together in unison. We will act on feedback provided. Please feel free to contact me directly for future queries.
Yvonne Matambo
Customer Service Manager
RC
Ruth C's updateReviewer Update
08 Jan 2019, 13:15Dear Yvonne,
Thank you for your call and reply. Thank you for also for so far being the first and only person from the company to apologise for this incident. Your actions have done much to salvage your company's reputation. Please feel free to show this note to your line manager.
Regards
Ruth
RC
Ruth C's update08 Jan 2019, 13:15
Reviewer Update
Dear Yvonne,
Thank you for your call and reply. Thank you for also for so far being the first and only person from the company to apologise for this incident. Your actions have done much to salvage your company's reputation. Please feel free to show this note to your line manager.
Regards
Ruth
Safarinow.com's replyOfficial
08 Jan 2019, 13:36Thanks Ruth, happy to be of help.
Regards
Yvonne
Regards
Yvonne
Safarinow.com's reply08 Jan 2019, 13:36
Official
Thanks Ruth, happy to be of help.
Regards
Yvonne
Regards
Yvonne