Terrible cancellation service under national lockdown compared to other companies

I have been booking holidays with them for years and not had a problem before with regards to cancellations or communication. But apparently they do not know how to function under lockdown despite many other companies continuing on from home. I have emailed them numerous times over the last two months trying to get my refund after cancelling our trip due to lockdown. No response via email FOR TWO MONTHS... also tried calling their offices but no response there either. I am very disappointed in their services under these special conditions. They really need to pick up their game and adapt to the current times if they are going to hold onto their loyal customers! I have even been in touch with the accommodation I booked with who have been great, but sadly have also not heard from the middle man... you can say goodbye to my business if I don't get my money back.