KA
Kelvin A

1 reviews | Active since Jul 2012

05 Oct 2015, 09:16

Terrible attitude from one of your Guest Houses

I would like to inform you of my dealings with Dewald at Majors Rest in Robertson.<br> <br> First of all I made a booking for the 21-23 August 2015. On the 17th August I contacted your office to see if I could amend the booking date as I could no longer make that date. I received a confirmation from your office that my date has been moved to the 11-13 September which I confirmed.<br> <br> Two weeks prior to my new date, I received a phone call from Dewald at Majors Rest saying that the weekend of the 11-13 September was in fact already booked and that I could choose another date. I was disappointed as it was also my wife's birthday however we agreed to the 25-27 September. A few days later I contacted Dewald to ask for confirmation via email of the new booking that we had agreed to. At that point he mentions to me that it is a long weekend and if he gets someone for the long weekend then I would need to choose another weekend. In the week of the booking I contacted Dewald to find out if we can still come the 25th and he said that the weekend was booked.<br> <br> He offered me another weekend which I couldn't make and a weekend that I wanted, he said he had booked. I thought this to be highly u

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Replies (1)
Safarinow.com
Safarinow.com's reply05 Oct 2015, 13:41
Official
Hello kelvinadams,

Thank you for allowing the opportunity to resolve this for you. I am sorry to learn of your experience.

The establishment owner has agreed to refund you, Safarinow will refund you from our end. Your funds will reflect in your account shortly as discussed.

Kind regards,
Andrea Daniels
Customer Services Team Leader