1 reviews | Active since Feb 2014
TERRIBLE ACCOMMODATION
I booked Carrington Lodge in Kimberley through SafariNow. This is the worst place I have ever stayed.<br> I have sent a complaint to SafariNow yesterday, but all that was done is sending a thumbs down e-mail to Carrington Lodge, so they attacked me via e-mail and phone.<br> I will not use SafariNow again if this is the kind of places that they recommend.<br> It was not as the site showed it to be, it was not tranquil and reception was not welcoming, we couldn't get any sleep as to our surprise it was next to a busy road, curtains are also of such bad quality light streamed in. They started grinding and drilling the next morning. Taps broken, window doesn't close properly at the bath, so you get cold wind on your back, cupboards dirty etc. So many things made this a terrible place.<br> Very Disapointed.<br> <br>
We're sorry to hear of this unfortunate experience.
You are definitely entitled to post a review for your experience and we have a process by which the guesthouse can reply. Our intention with reviews is that they be a true reflection of a customers' experience. The issues highlighted of the broken taps, dirty cupboards and window that does not close have been brought to the attention of Carrington and they have assured us that they will investigate the issues and fix any broken items.
We value you as our customer and acknowledge that you have been a repeat guest with us. We'd like to offer you a R500 voucher towards your next booking with us.
I will be in direct contact with you regarding this query.
Kind Regards
Adrian Mentor
Best regards,
We're sorry to hear of this unfortunate experience.
You are definitely entitled to post a review for your experience and we have a process by which the guesthouse can reply. Our intention with reviews is that they be a true reflection of a customers' experience. The issues highlighted of the broken taps, dirty cupboards and window that does not close have been brought to the attention of Carrington and they have assured us that they will investigate the issues and fix any broken items.
We value you as our customer and acknowledge that you have been a repeat guest with us. We'd like to offer you a R500 voucher towards your next booking with us.
I will be in direct contact with you regarding this query.
Kind Regards
Adrian Mentor
Best regards,
