TANGLEWOOD HOUSE

On 10 August 2015, tried to book Tanglewood House in Morgan Bay on the Safarinow website. NO RESPONSE. Phoned the call centre and paid the R2275 deposit. On 27 August i received an e mail from Tersia at Tanglewood advising that the house is being sold and someone is to see the house while we are there. She asked if we could make the place available to which we responded yes. On 11 September 2015, sent an e mail to Tersia advising that we are leaving the country and have received notification that our passports are ready. I asked what the cancellation penalty is and what the process is to cancel. NO RESPONSE. Sent a follow up 14 September - AGAIN NO RESPONSE. Sent e mail to cancellations at Safarinow - SURPRISE - NO RESPONSE. Phoned the call centre 18 September and got a brief e mail to say sorry - no refund - Marco. Spoke to Josephine who was going to call me back but also didn't bother either - just sent an email with the terms and conditions.Tried to speak to the owner but she refuses calls. Spoke to Rita at Tanglewood and she is just RUDE. They have supposedly not been able to rent the house out again so they are *****ing my money!!! please resolve.