NP
Nadine P
1 reviews | Active since Mar 2021
29 Mar 2021, 09:09
Takes Your Money Without Knowing If Your Booking Can Be Accommodated
Booked with SafariNow & paid a deposit which was deducted from my bank account, but the establishment could not assist me as they were already fully booked. I have emailed SafariNow numerous times with no response. I would just like my deposit back.
You can't ask clients to pay, but the hotel/lodge doesn't have any space? And then clients struggle to get their money back from you. I wonder how many people have just given up trying to get a refund and SafariNow keeps their money? Don't think that's legal?
Helpful (0)
Replies (5)0
Replies (5)
Safarinow.com's replyOfficial
29 Mar 2021, 10:25Hi Nadine
At the time a quotation is sent there is availability however all quotes are subject to availability at the time that the quote is paid. Our properties also maintain their own calendars so would update that if it became unavailable. We note receipt of the no-availability from the property yesterday and refunds will be facilitated today within banking hours.
Our apologies for the experience, an agent will contact you shortly.
At the time a quotation is sent there is availability however all quotes are subject to availability at the time that the quote is paid. Our properties also maintain their own calendars so would update that if it became unavailable. We note receipt of the no-availability from the property yesterday and refunds will be facilitated today within banking hours.
Our apologies for the experience, an agent will contact you shortly.
Safarinow.com's reply29 Mar 2021, 10:25
Official
Hi Nadine
At the time a quotation is sent there is availability however all quotes are subject to availability at the time that the quote is paid. Our properties also maintain their own calendars so would update that if it became unavailable. We note receipt of the no-availability from the property yesterday and refunds will be facilitated today within banking hours.
Our apologies for the experience, an agent will contact you shortly.
At the time a quotation is sent there is availability however all quotes are subject to availability at the time that the quote is paid. Our properties also maintain their own calendars so would update that if it became unavailable. We note receipt of the no-availability from the property yesterday and refunds will be facilitated today within banking hours.
Our apologies for the experience, an agent will contact you shortly.
NP
Nadine P's updateReviewer Update
29 Mar 2021, 10:37Hi SafariNow,
Thank you for your speedy reply to my Hello Peter review, would've been nice if you had the same sense of urgency with replying to my mails.
When I contacted the property they mentioned to me that it's a common issue/problem with SafariNow. You can't take payment without confirming with the property their availability first. From a clients point of view if you take my money I assume that the property has availability.
No agent has contacted me yet.
Thanks
Nadine
Thank you for your speedy reply to my Hello Peter review, would've been nice if you had the same sense of urgency with replying to my mails.
When I contacted the property they mentioned to me that it's a common issue/problem with SafariNow. You can't take payment without confirming with the property their availability first. From a clients point of view if you take my money I assume that the property has availability.
No agent has contacted me yet.
Thanks
Nadine
NP
Nadine P's update29 Mar 2021, 10:37
Reviewer Update
Hi SafariNow,
Thank you for your speedy reply to my Hello Peter review, would've been nice if you had the same sense of urgency with replying to my mails.
When I contacted the property they mentioned to me that it's a common issue/problem with SafariNow. You can't take payment without confirming with the property their availability first. From a clients point of view if you take my money I assume that the property has availability.
No agent has contacted me yet.
Thanks
Nadine
Thank you for your speedy reply to my Hello Peter review, would've been nice if you had the same sense of urgency with replying to my mails.
When I contacted the property they mentioned to me that it's a common issue/problem with SafariNow. You can't take payment without confirming with the property their availability first. From a clients point of view if you take my money I assume that the property has availability.
No agent has contacted me yet.
Thanks
Nadine
NP
Nadine P's updateReviewer Update
29 Mar 2021, 16:01Just a quick update - still haven't received a call from a SafariNow agent and it's 16:00.
NP
Nadine P's update29 Mar 2021, 16:01
Reviewer Update
Just a quick update - still haven't received a call from a SafariNow agent and it's 16:00.
Safarinow.com's replyOfficial
29 Mar 2021, 16:04Hi Nadine
We sent you an email asking for bank details.
We have not received this we also responded on facebook asking for the information to be sent to the mail where the request came from. Once we receive your bank details we will be able to process this refund.
We sent you an email asking for bank details.
We have not received this we also responded on facebook asking for the information to be sent to the mail where the request came from. Once we receive your bank details we will be able to process this refund.
Safarinow.com's reply29 Mar 2021, 16:04
Official
Hi Nadine
We sent you an email asking for bank details.
We have not received this we also responded on facebook asking for the information to be sent to the mail where the request came from. Once we receive your bank details we will be able to process this refund.
We sent you an email asking for bank details.
We have not received this we also responded on facebook asking for the information to be sent to the mail where the request came from. Once we receive your bank details we will be able to process this refund.
NP
Nadine P's updateReviewer Update
30 Mar 2021, 08:09Thank you I received your email and have sent you my banking details.
NP
Nadine P's update30 Mar 2021, 08:09
Reviewer Update
Thank you I received your email and have sent you my banking details.