MlJvr
Marie louise Jansen van rensburg
1 reviews | Active since Jan 2014
19 Aug 2020, 15:03
Struggeling to get refundes
I made a reservation at a guesthouse in Harrismith. I received no confirmation. I phoned the guesthouse to confirm the booking but they were not aware of any booking and had no availability. I had to arrange for another place to stay at 18h00 at night on my way to Harrismith. I am disappointed in the service and would not recommend it to anyone. I have send numerous emails. I phoned but they dont take calls because of National Lockdown. Hallo we are at Level 2.
Helpful (0)
Replies (4)0
Replies (4)
Safarinow.com's replyOfficial
19 Aug 2020, 15:04Hi Marie
Please advise the name of the property you were booked at
Please advise the name of the property you were booked at
Safarinow.com's reply19 Aug 2020, 15:04
Official
Hi Marie
Please advise the name of the property you were booked at
Please advise the name of the property you were booked at
MlJvr
Marie louise Jansen van rensburg's updateReviewer Update
19 Aug 2020, 15:10Platberg SElf Catering #***1
MlJvr
Marie louise Jansen van rensburg's update19 Aug 2020, 15:10
Reviewer Update
Platberg SElf Catering #***1
MlJvr
Marie louise Jansen van rensburg's updateReviewer Update
19 Aug 2020, 15:11This was the email I got:
Enquiry ***1
Hi Marie-Louise,
Thank you for requesting a booking at Platberg Self-Catering using SafariNow.com.
You have successfully made payments totaling R550. Once Platberg Self-Catering has confirmed your booking, you will be notified via email and a booking summary will be sent to you.
Please view the request. If you have any questions, give us a call or email us using the details below and we'll happily help you out.
Arrive:
Wed, 24 Jun 2020
Depart:
Thu, 25 Jun 2020
1 Night
Guests/Rooms:
(2 adults)
1 x Unit One
Enquiry ***1
Hi Marie-Louise,
Thank you for requesting a booking at Platberg Self-Catering using SafariNow.com.
You have successfully made payments totaling R550. Once Platberg Self-Catering has confirmed your booking, you will be notified via email and a booking summary will be sent to you.
Please view the request. If you have any questions, give us a call or email us using the details below and we'll happily help you out.
Arrive:
Wed, 24 Jun 2020
Depart:
Thu, 25 Jun 2020
1 Night
Guests/Rooms:
(2 adults)
1 x Unit One
MlJvr
Marie louise Jansen van rensburg's update19 Aug 2020, 15:11
Reviewer Update
This was the email I got:
Enquiry ***1
Hi Marie-Louise,
Thank you for requesting a booking at Platberg Self-Catering using SafariNow.com.
You have successfully made payments totaling R550. Once Platberg Self-Catering has confirmed your booking, you will be notified via email and a booking summary will be sent to you.
Please view the request. If you have any questions, give us a call or email us using the details below and we'll happily help you out.
Arrive:
Wed, 24 Jun 2020
Depart:
Thu, 25 Jun 2020
1 Night
Guests/Rooms:
(2 adults)
1 x Unit One
Enquiry ***1
Hi Marie-Louise,
Thank you for requesting a booking at Platberg Self-Catering using SafariNow.com.
You have successfully made payments totaling R550. Once Platberg Self-Catering has confirmed your booking, you will be notified via email and a booking summary will be sent to you.
Please view the request. If you have any questions, give us a call or email us using the details below and we'll happily help you out.
Arrive:
Wed, 24 Jun 2020
Depart:
Thu, 25 Jun 2020
1 Night
Guests/Rooms:
(2 adults)
1 x Unit One
Safarinow.com's replyOfficial
19 Aug 2020, 15:54Hi Marie
Our apologies for the experience. We are communicating directly now and will resolve this as agreed via email. Thank you for your responses.
Regards
Yvonne
Our apologies for the experience. We are communicating directly now and will resolve this as agreed via email. Thank you for your responses.
Regards
Yvonne
Safarinow.com's reply19 Aug 2020, 15:54
Official
Hi Marie
Our apologies for the experience. We are communicating directly now and will resolve this as agreed via email. Thank you for your responses.
Regards
Yvonne
Our apologies for the experience. We are communicating directly now and will resolve this as agreed via email. Thank you for your responses.
Regards
Yvonne