Stranded at Festival
<p>We have booked and payed for accommodation in Grahamstown from 9-11 July to enjoy the festival after a conference In the same venue.</p> <p> </p> <p>We booked through Safarinow.com. On route to Grahamstown today they phoned us to say that the place is no longer available. Their solution to the problem is to send out more booking enquiries but all the places that I have since phoned are full.</p> <p> </p> <p>They really dont seem to be going the extra mile to correct their mistake and I am left with the problem while they have my money.</p> <p> </p> <p> </p> <p> </p>
Dear Louise
Thank you for reaching out to us.
We are terribly sorry to hear of your negative experience. The quotes are subject to availability and work on a first come first serve basis.
Our Customer Service consultant Neo was in contact with Mr Charasika yesterday with regards to searching for alternatives. We usually have a very good success rate in finding suitable alternative accommodation for our customers.
We have arranged for your refund to be processed today at your request.
Should you require any further assistance please do not hesitate to contact us.
Kind regards
Tracey
Safarinow.com
Dear Louise
Thank you for reaching out to us.
We are terribly sorry to hear of your negative experience. The quotes are subject to availability and work on a first come first serve basis.
Our Customer Service consultant Neo was in contact with Mr Charasika yesterday with regards to searching for alternatives. We usually have a very good success rate in finding suitable alternative accommodation for our customers.
We have arranged for your refund to be processed today at your request.
Should you require any further assistance please do not hesitate to contact us.
Kind regards
Tracey
Safarinow.com