Still waiting for feedback on refund from Bakgatla Resort and SafariNow

<p>We booked a holiday away at Bakgatla Resort in the Pilanesberg Game Reserve way back in July 2016 for December 2016 through SafariNow.</p> <p>On arrival at the resort everything seemed fine until that evening when we needed to bath the children and there was no water coming out the pipes. After contacting management they sent their maintenance person to attend to the matter. Long storey short that night the kids and us went to bed without a bath and toilets unusable. They promised it will be rectified.</p> <p>The next day and most of our stay there was no water. You cannot even flush the toilets!!! That evening again wanted to bath the children and again no water. They came around turned the water on but now no Hot water. The maintenance guy said to us that evening that that unit always gives problems and we should have been moved to another unit. That night we had to walk about 100m in the pouring rain to another unit to have a bath.</p> <p>I find it completely unacceptable to pay so much money nearly R3000 a night and to be treated the way that we did and not to have the most essential thing as water. On departure we complained to management and Salome and Ann Dacey agreed to give us a full refund but we need to connect SafariNow as we booked the holiday through them.</p> <p>I called SafariNow and spoke to Tracey Dennison. She sent the resort an email beginning January in connection with this refund. I’ve followed up by sending emails to Tracey and Bakgatla but no one is responding to me. It’s been 3 weeks now and I have not heard anything back from no one. I want my refund now. This will be the very last time I book through SafariNow and I will not recommend Bakgatla Resort to anyone wanting a holiday.</p>