JB
JP B

1 reviews | Active since May 2016

25 Aug 2017, 09:32

Stay away from SafariNow

I am totally upset with this agency.We are a group of 8 people who wanted to go to Mosselbay in December.We made a booking through SafariNow and paid our deposit for the house we would have stayed in.About a month later my wife recieves an email stating that our booking has been cancelled.I then phoned SafariNow to find out who cancelled our booking,only to find out that the house that we booked to stay in was in the property market and has been sold to a private person.We were obviously very upset because we made many other arrangements around our booked date and we already paid 50% of the total amount.We then asked SafariNow to make another booking for the same value,but they didnt really go out of their way to please us.Think twice before making a booking through SafariNow.VERY unprofessional.How can you book a place to clients that could be sold any minute???

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Replies (3)
Safarinow.com
Safarinow.com's reply25 Aug 2017, 09:42
Official

Dear Mr Booker

We are terribly sorry to hear of your negative experience.

We were contacted by the establishment with regards to your booking as they sold the property, and were in contact with your wife to offer to search for alternatives for you.

Claudine has sent through alternatives for you and your wife to have a look at and as per her telephonic conversation with you this morning she will be looking in the surrounding areas as well.

Please keep a look out for emails from her with alternative options. She will also be in telephonic contact with you throughout the course of the day.

Once again please accept our apologies for the inconvenience caused.

Kind regards

Safarinow.com

JB
JP B's update25 Aug 2017, 09:46
Reviewer Update
No problem.We would rather have the deposit back as we are going back to the agency we used last year.I tried to phone through to SafariNow but the lines are busy.We recieved all the alternatives and all of them are fully booked
Safarinow.com
Safarinow.com's reply25 Aug 2017, 09:49
Official

Dear Mr Booker

Thank you for your response.

Claudine will be in touch with you regarding the processing of your refund.

Once again we do apologise for this experience.

Kind regards

Safarinow.com