Shockingly Terrible Service from Staff at Safari Now!

I have experienced extremely disappointing service from Abigail @ Safarinow. I had requested a quote and received a quote at the beginning of August. I had since declined the quote because the dates did not suit me at the time. on the 30th of August i received another quote (without requesting one) and this time proceeded to accept the quote. I made payment for the full amount and reserved the Unit (17 Bondi Beach) I received an acknowledgement of my reservation. I sent proof of payment to Safari Now on 30th August and AGAIN on 02nd September. I called because i did not receive a response to my email. I was then told that the establishment was no longer available. I then requested another quote for THE SAME DATES AT BONDI BEACH. I received confirmation that the unit was available and a quote was sent by Tracy who looks after the Bondi Beach unit. I find this extremely strange as i had spoken to Dalene and Abigail at Safari Now who claimed that the Unit had been booked. Dealing with Safari Now has been a Frustrating experience. Shockingly terrible service!!!