Shocking support/customer service.

Trying to reach Safarinow for any kind of customer service is completely impossible. They used to be good. I have an establishment listed with them since 2014. They were the first place I ever used for listing. Since around 2017 their service has deteriorated and is now abysmal. I am seriously considering delisting as I cannot afford to waste my time like this trying to get a semblance of customer service out of them. The latest issue is that a guest has made a booking via their website for my place for this Friday. According to her she has paid. Safarinow has not acknowledged the booking and I cannot get anyone to respond to my messages, nor can the guest. I cannot accommodate someone until this booking is confirmed and Safarinow won't respond to me. This means that either (1) I accommodate the guest without payment and continue to battle to get a reaction out of the reservations team at Safarinow. This would mean taking the booking at my own risk. Or (2) refuse to accommodate the guest who I know has paid and then that reflects poorly on me. The major problem here is that I don't have time to waste like this trying to get a response out of this bunch of jokers anymore. I have other things I need to attend to and to chase a service provider like this without a means of reaching a human being at all, is just untenable. This is by no means the first time this has happened. I have experienced a multitude of other problems with the company over the years, but it is getting to the point now where they are not worth dealing with anymore.