Shocking lack of service!

I informed SafariNow.com about 2 months ago of the cancellation of accommodation for a villa in Komatipoort from 22-29 June and requested a refund of my deposit. Several emails and no response to date. Even the owner of the property has tried several times to contact them. Frankly it is ******** holding onto my deposit! It is poor customer service and disrespectful to not respond. I notice they (Yvonne) selectfully responds to complaints on this site. Lets see whether she responds to me?