Shocking customer service from Safarinow.com

The most shocking service received from Safarinow.com We had to cancel our reservation for a planned weekend away in Hogsback due to Covid-19 Lockdown restrictions and received absolutely no communication back from any of the customer care consultants or Management on the refund of our deposit. The hostess of the establishment eventually threatened them with exposure on Social Media and kindly refunded us a portion of our deposit. The outstanding balance is supposed to be refunded by Safarinow.com but am still not getting any replies back from them on this!! Not good enough, especially with the economy being the way it is. I will NEVER use their services again and nor should anyone else.