SD
Snezhana D

1 reviews | Active since Dec 2020

28 Dec 2020, 14:01

********, Never use them

Made a booking with them for December and paid 70% deposit. 2 days before departure received an E-mail that my booking has been cancelled, without any explanation. After several E-mails received a telephone call apologizing that they had made a mistake and promised to pay back 50% of the deposit and to give me a voucher for the remining 50%. I asked to receive it in writing and was told that they were sending the E-mail while speaking to me, still waiting for that E-mail, the voucher and the payment.

0
Replies (1)
Safarinow.com
Safarinow.com's reply28 Dec 2020, 14:46
Official
Good day Snezhana

Thank you for your message.  Your refund request for your booking was requested on 23rd December 2020 and it can take between 5 - 10 working days to reflect.  Your voucher for the balance was emailed on the same day, I apologies that you have not receive this as yet but I will request the consultants to have it emailed.

Thank you for your feedback.
Safarinow.com 

Best regards,