SD
Snezhana D
1 reviews | Active since Dec 2020
28 Dec 2020, 14:01
********, Never use them
Made a booking with them for December and paid 70% deposit. 2 days before departure received an E-mail that my booking has been cancelled, without any explanation. After several E-mails received a telephone call apologizing that they had made a mistake and promised to pay back 50% of the deposit and to give me a voucher for the remining 50%. I asked to receive it in writing and was told that they were sending the E-mail while speaking to me, still waiting for that E-mail, the voucher and the payment.
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Replies (1)Safarinow.com's replyOfficial
28 Dec 2020, 14:46Good day Snezhana
Thank you for your message. Your refund request for your booking was requested on 23rd December 2020 and it can take between 5 - 10 working days to reflect. Your voucher for the balance was emailed on the same day, I apologies that you have not receive this as yet but I will request the consultants to have it emailed.
Thank you for your feedback.
Safarinow.com
Thank you for your message. Your refund request for your booking was requested on 23rd December 2020 and it can take between 5 - 10 working days to reflect. Your voucher for the balance was emailed on the same day, I apologies that you have not receive this as yet but I will request the consultants to have it emailed.
Thank you for your feedback.
Safarinow.com
Best regards,
Safarinow.com's reply28 Dec 2020, 14:46
Official
Good day Snezhana
Thank you for your message. Your refund request for your booking was requested on 23rd December 2020 and it can take between 5 - 10 working days to reflect. Your voucher for the balance was emailed on the same day, I apologies that you have not receive this as yet but I will request the consultants to have it emailed.
Thank you for your feedback.
Safarinow.com
Thank you for your message. Your refund request for your booking was requested on 23rd December 2020 and it can take between 5 - 10 working days to reflect. Your voucher for the balance was emailed on the same day, I apologies that you have not receive this as yet but I will request the consultants to have it emailed.
Thank you for your feedback.
Safarinow.com
Best regards,
