SK
Shawne-Michael Kaber
1 reviews | Active since Mar 2020
06 Aug 2020, 21:33
SAFARINOW.COM Refund/Unavailable Listings
I booked a place through Safarinow on the 4th of August, as soon as I did that I received a response from the owner of the property saying it is fully booked for the weekend. I immediately mailed the Safari team to request a refund and have not received any response from their teams. It is Safari's responsibility to make contact with the owners and update their site if when properties are not available. Im am extremely unhappy with their service, I had to book a place in a different location thanks to this. All I want is my refund and some sort of communication, can not even call their line due to COVID. At this stage I am hesitant to even use them again
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Replies (3)SK
Shawne-Michael Kaber's updateReviewer Update
12 Aug 2020, 16:26And to this day no response whatsoever, will never be using Safari ever again. I do not recommend them to anyone
SK
Shawne-Michael Kaber's update12 Aug 2020, 16:26
Reviewer Update
And to this day no response whatsoever, will never be using Safari ever again. I do not recommend them to anyone
Safarinow.com's replyOfficial
12 Aug 2020, 16:48Hi Shawne
We are so sorry we missed this query. We will resolve shortly.
We are so sorry we missed this query. We will resolve shortly.
Safarinow.com's reply12 Aug 2020, 16:48
Official
Hi Shawne
We are so sorry we missed this query. We will resolve shortly.
We are so sorry we missed this query. We will resolve shortly.
SK
Shawne-Michael Kaber's updateReviewer Update
14 Aug 2020, 21:15Safarinow, really now. How hard is it to go and refund my money?. Im getting a bit agitated now. A week later you decided to respond and only cancel the booking. I sent an email for the refund, not just a cancellation as it was all your fault to start with and no response. If I dont receive my funds soon I will be taking this further. I understand its lockdown and all but its no excuse for this level of customer service. Get back to me and pay my funds
SK
Shawne-Michael Kaber's update14 Aug 2020, 21:15
Reviewer Update
Safarinow, really now. How hard is it to go and refund my money?. Im getting a bit agitated now. A week later you decided to respond and only cancel the booking. I sent an email for the refund, not just a cancellation as it was all your fault to start with and no response. If I dont receive my funds soon I will be taking this further. I understand its lockdown and all but its no excuse for this level of customer service. Get back to me and pay my funds