Safarinow.com promises not kept

I battled for several months to get Safarinow to recognise the cancelation of a reservation, which they finally did on 1 July. In the email they said an email would follow shortly re my refund. A week later and no email. Yvonne at Safarinow who addresses these Hello Peter complaints must wish she could leave the business because just as she promises action in her responses, the business shoots itsrlf in the foot. @Yvonne ... I wonder how long Safarinow will take to respond? Seriously sad the poor service we all receiving. It must be destroying your business ..