SafariNow.com- Poor Sevice

I booked accommodatiom through SafariNow, it stated that the place i requested abooking from was available. I made the payment to secure the booking yesterday. This morning i received an email that the place i booked at is unable to accommodate me. I sent a mail not long after to ask what the steps are for a refund but have not had a single response from them. I tried phoning the number but it also does not work. This is extremely poor service from their side, i will not recommend them to anyone and will certainly not make use of their services ever again. I want my money back please and ASAP. it is a lot of money and I want to use that money to make another booking.