MH
Michael H
1 reviews | Active since Jan 2010
26 Jan 2021, 08:54
SafariNow - ZERO support
I'm an establishment on SafariNow.
I had a guest (Desiree Roos of Stellenbosch) who left without paying the balance of the amount she owed and is refusing to pay.
I've tried to contact SafariNow via MULTIPLE of their support email addresses, via phone and I get no response. No support. It's impossible to contact them.
This probably applies to guests too, looking for support.
It's really unacceptable, they are down the road in Cape Town and yet, I cannot get ANY support and now I'm out of pocket to the value of R2200.
Helpful (0)
Replies (3)0
Replies (3)
Safarinow.com's replyOfficial
26 Jan 2021, 10:04Hi Michael
SafariNow will collect the deposit on a booking as stipulated by the establishment and thereafter the balance is up to the property to collect. We do however send reminder mails to the customer prior to check in if their booking still shows a pending balance to pay on arrival. We would recommend that properties collect the balance amount before allowing guests to check in. Alternatively you can set your deposit requirement at a defaulted 100%
In the event that the guest checks out without the property collecting funds we may assist by sending email to the customer. We will look into why your mail was not addressed and will send the customer a follow up email.
SafariNow will collect the deposit on a booking as stipulated by the establishment and thereafter the balance is up to the property to collect. We do however send reminder mails to the customer prior to check in if their booking still shows a pending balance to pay on arrival. We would recommend that properties collect the balance amount before allowing guests to check in. Alternatively you can set your deposit requirement at a defaulted 100%
In the event that the guest checks out without the property collecting funds we may assist by sending email to the customer. We will look into why your mail was not addressed and will send the customer a follow up email.
Best regards,
Safarinow.com's reply26 Jan 2021, 10:04
Official
Hi Michael
SafariNow will collect the deposit on a booking as stipulated by the establishment and thereafter the balance is up to the property to collect. We do however send reminder mails to the customer prior to check in if their booking still shows a pending balance to pay on arrival. We would recommend that properties collect the balance amount before allowing guests to check in. Alternatively you can set your deposit requirement at a defaulted 100%
In the event that the guest checks out without the property collecting funds we may assist by sending email to the customer. We will look into why your mail was not addressed and will send the customer a follow up email.
SafariNow will collect the deposit on a booking as stipulated by the establishment and thereafter the balance is up to the property to collect. We do however send reminder mails to the customer prior to check in if their booking still shows a pending balance to pay on arrival. We would recommend that properties collect the balance amount before allowing guests to check in. Alternatively you can set your deposit requirement at a defaulted 100%
In the event that the guest checks out without the property collecting funds we may assist by sending email to the customer. We will look into why your mail was not addressed and will send the customer a follow up email.
Best regards,
MH
Michael H's updateReviewer Update
26 Jan 2021, 12:11None of your methods of contact or support (and I've used many) result in any response.
Pls have someone contact me. I need to know what steps I should now take to get Desiree Roos to pay up.
Pls have someone contact me. I need to know what steps I should now take to get Desiree Roos to pay up.
MH
Michael H's update26 Jan 2021, 12:11
Reviewer Update
None of your methods of contact or support (and I've used many) result in any response.
Pls have someone contact me. I need to know what steps I should now take to get Desiree Roos to pay up.
Pls have someone contact me. I need to know what steps I should now take to get Desiree Roos to pay up.
Safarinow.com's replyOfficial
26 Jan 2021, 15:45Hi Michael
We've investigated the query and note an ongoing disagreement between yourself and the guest relating to their experience at your property. We have mailed you a response in this regard as well as a recommendation on how to proceed further.
We've investigated the query and note an ongoing disagreement between yourself and the guest relating to their experience at your property. We have mailed you a response in this regard as well as a recommendation on how to proceed further.
Best regards,
Safarinow.com's reply26 Jan 2021, 15:45
Official
Hi Michael
We've investigated the query and note an ongoing disagreement between yourself and the guest relating to their experience at your property. We have mailed you a response in this regard as well as a recommendation on how to proceed further.
We've investigated the query and note an ongoing disagreement between yourself and the guest relating to their experience at your property. We have mailed you a response in this regard as well as a recommendation on how to proceed further.
Best regards,