Safarinow - ********* and zero service

Extremely poor and non existent service from Safarinow.com. I am disgusted with their lack of service and inability to contact them on the numbers provided on their website. There is no call centre and it seems to me the only way to communicate with this company is through Hello Peter. This company stars itself to be a hassle free cost effective way of booking holiday accommodation and thus far it has been far from plain and simple.

1) I enquired about a booking on 26/12/2021 for the period 7-12/01/2022 2) Heidi Coetzee responded from an email address: *** on the same day confirming the dates were available 3) Received a message on 27/12/2021 from Safarinow.com to make payment to reserve booking 4) I made payment of more than half the deposit on 28/12/2021 and sent an email along with the payment confirmation addressed to Heidi at *** 5) Received another message on 28/12/2021 from Heidi as a reminder to secure booking 6) I sent another email in response to her message on 28/12/2021 along with the payment confirmation again 7) I sent a follow up email to Heidi on 29/12/2021 asking her to confirm that our booking is secure 8) Received a message from Heidi on 30/12/2021 stating that she is currently without signal. She also confirmed that Safarinow will confirm our deposit paid and that the balance can be paid on 03/01/2022 when she returns. 9) Remaining balance paid on 03/01/2022 and 2 emails sent the same day to Safarinow.com along with payment confirmations 10) Received a message from Heidi on 03/01/20222 advising that there are other enquiries about the same place for the same dates after paying in full 11) Received another message from Heidi stating that she has not received any confirmation yet and that I should take it up with Safarinow 12) I received a rather dismissive email from Heidi today (04/01/2022) saying that they are sorry but they unable to accommodate us after paying in full.

I would like this resolved asap as I now do not have any funds to book alternative accommodation. I have lost all confidence in Safarinow