Safarinow totaly worst experience ever

So far this is realy bad . I made a booking through safarinow to go away for a couple of days in December i paid my deposit over R5000 only to find out that the place is not availible anymore the next day after making payment . I have send emails to every email adres i could find of them . But i have not recieved any reply i realy feel that this is poor customer service . So quick to reply when you making a booking ect and reminding you off deposit to be made . As soon as you make payment you are told the place is unavailible and then no reply from anyone as where your money is or when you will get it back . 😡😡😡😡😡😡