Safarinow took the payment without booking confirmation???!!!!

I have booked a hotel on Safarinow for my december holiday, but after the payment done, the website diplayed an error saying "payment went through but booking is not confirmed". I have sent serveral emails to Safarinow, no reply at all. And I am about to go on my trip, still without any booking confirmation nor refund to rebook another hotel!!!!!!!!