BL
Brittany L
1 reviews | Active since Nov 2018
19 May 2020, 12:13
Safarinow terrible/no service!!!
I booked a trip at the beginning of the year and 2 weeks before Covid-19 got SA, I cancelled the trip with Safari, they agreed to refund me in full within 8 working days and it is now 2 months later and I haven't received my payment, no response to all my emails and I cannot even reach them telephonically. This service is absolutely pathetic. I am well aware the companies are generally working remotely during this time, however they do not even have the decent top respond or to contact me. I need this matter sorted urgently.
Helpful (0)
Replies (3)0
Replies (3)
Safarinow.com's replyOfficial
20 May 2020, 14:21Hi Brittany
We apologise for the manner in which this query has been handled and have escalated this query through to our finance team. We will come back to you in this regard.
We apologise for the manner in which this query has been handled and have escalated this query through to our finance team. We will come back to you in this regard.
Safarinow.com's reply20 May 2020, 14:21
Official
Hi Brittany
We apologise for the manner in which this query has been handled and have escalated this query through to our finance team. We will come back to you in this regard.
We apologise for the manner in which this query has been handled and have escalated this query through to our finance team. We will come back to you in this regard.
BL
Brittany L's updateReviewer Update
26 May 2020, 09:40Good day, it has been six days since Safarinow's response and I have no received any feedback, no cap, no email, no method of contact. This is absolutely unacceptable and I will be forced to take this matter on legally. I want a response from Safarinow's team before close of business today.
This is theft and Safarinow cannot ***** from people.
This is theft and Safarinow cannot ***** from people.
BL
Brittany L's update26 May 2020, 09:40
Reviewer Update
Good day, it has been six days since Safarinow's response and I have no received any feedback, no cap, no email, no method of contact. This is absolutely unacceptable and I will be forced to take this matter on legally. I want a response from Safarinow's team before close of business today.
This is theft and Safarinow cannot ***** from people.
This is theft and Safarinow cannot ***** from people.
Safarinow.com's replyOfficial
05 Jun 2020, 15:56Hi Brittany
The payment was already released as we had advised. Please check your statement as at the day the transaction was originally completed as this may show as a reversal on that date. Please let us know if you are still unable to see the funds.
Regards
SafariNow
The payment was already released as we had advised. Please check your statement as at the day the transaction was originally completed as this may show as a reversal on that date. Please let us know if you are still unable to see the funds.
Regards
SafariNow
Safarinow.com's reply05 Jun 2020, 15:56
Official
Hi Brittany
The payment was already released as we had advised. Please check your statement as at the day the transaction was originally completed as this may show as a reversal on that date. Please let us know if you are still unable to see the funds.
Regards
SafariNow
The payment was already released as we had advised. Please check your statement as at the day the transaction was originally completed as this may show as a reversal on that date. Please let us know if you are still unable to see the funds.
Regards
SafariNow