LB
Lance B
1 reviews | Active since Nov 2018
08 Feb 2021, 12:22
SafariNow - Take Guests Money and do not pay it across to the Hosts!
SafariNow - takes Guests Money and do not pay it across to the Hosts! You can not get ahold of anybody at SafariNow - they do not answer emails and when you call they just give you a message to email them. They have ****** R8000 from our guest who booked with us last Oct for February 2021. None of our emails or calls have been answered to date! we have lost this income which none of us can afford it in the hospitality industry, and our Guests have been de*****ed our of R8000.00!
I agree with the previous complaint on here - our next step is also the Ombudsman for the Hospitality industry. And the Guests say they are now seeking Legal advice as well.
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Replies (5)0
Replies (5)
Safarinow.com's replyOfficial
08 Feb 2021, 13:50Hi Lance
As per telephone call our system shows received payments as receipted and settled to you in October. We have sent the proof of payment. Please however send through further detail that you have so that we can further investigate your query.
Regards
Yvonne
As per telephone call our system shows received payments as receipted and settled to you in October. We have sent the proof of payment. Please however send through further detail that you have so that we can further investigate your query.
Regards
Yvonne
Safarinow.com's reply08 Feb 2021, 13:50
Official
Hi Lance
As per telephone call our system shows received payments as receipted and settled to you in October. We have sent the proof of payment. Please however send through further detail that you have so that we can further investigate your query.
Regards
Yvonne
As per telephone call our system shows received payments as receipted and settled to you in October. We have sent the proof of payment. Please however send through further detail that you have so that we can further investigate your query.
Regards
Yvonne
LB
Lance B's updateReviewer Update
13 Feb 2021, 10:55 Yvonne form SafariNow got in touch with me the same morning that I posted a bad review on HelloPeter, which I was very happy about.
She assured me that they would resolve the issues and payout all funds that they guests had paid to them as soon as I resend them all the info and proof of payments. she even sent me an email so I could reply to her on it so that there was no chance of it not being received by her, she assured me that she would come back to me within 2 hours.
That was on Monday, Unfortunately I am still waiting on them, and now cant get ahold of them again, and Yvonne is not answering any of our emails again!
So I am hoping that by coming on HelloPeter again I will finally get a response from them.
She assured me that they would resolve the issues and payout all funds that they guests had paid to them as soon as I resend them all the info and proof of payments. she even sent me an email so I could reply to her on it so that there was no chance of it not being received by her, she assured me that she would come back to me within 2 hours.
That was on Monday, Unfortunately I am still waiting on them, and now cant get ahold of them again, and Yvonne is not answering any of our emails again!
So I am hoping that by coming on HelloPeter again I will finally get a response from them.
LB
Lance B's update13 Feb 2021, 10:55
Reviewer Update
Yvonne form SafariNow got in touch with me the same morning that I posted a bad review on HelloPeter, which I was very happy about.
She assured me that they would resolve the issues and payout all funds that they guests had paid to them as soon as I resend them all the info and proof of payments. she even sent me an email so I could reply to her on it so that there was no chance of it not being received by her, she assured me that she would come back to me within 2 hours.
That was on Monday, Unfortunately I am still waiting on them, and now cant get ahold of them again, and Yvonne is not answering any of our emails again!
So I am hoping that by coming on HelloPeter again I will finally get a response from them.
She assured me that they would resolve the issues and payout all funds that they guests had paid to them as soon as I resend them all the info and proof of payments. she even sent me an email so I could reply to her on it so that there was no chance of it not being received by her, she assured me that she would come back to me within 2 hours.
That was on Monday, Unfortunately I am still waiting on them, and now cant get ahold of them again, and Yvonne is not answering any of our emails again!
So I am hoping that by coming on HelloPeter again I will finally get a response from them.
Safarinow.com's replyOfficial
15 Feb 2021, 16:20Hi Lance
I sent you an email on the 8th o February, I can't seem to see any responses from you. I have resent the mail which shows our records as not owing any funds and have asked for clarity as to where the outstanding funds are being missed by us in relation to this query. Please confirm if you received my email on the 8th of February and please resend me your response that day. I'd greatly appreciate that so that I can further investigate
I sent you an email on the 8th o February, I can't seem to see any responses from you. I have resent the mail which shows our records as not owing any funds and have asked for clarity as to where the outstanding funds are being missed by us in relation to this query. Please confirm if you received my email on the 8th of February and please resend me your response that day. I'd greatly appreciate that so that I can further investigate
Safarinow.com's reply15 Feb 2021, 16:20
Official
Hi Lance
I sent you an email on the 8th o February, I can't seem to see any responses from you. I have resent the mail which shows our records as not owing any funds and have asked for clarity as to where the outstanding funds are being missed by us in relation to this query. Please confirm if you received my email on the 8th of February and please resend me your response that day. I'd greatly appreciate that so that I can further investigate
I sent you an email on the 8th o February, I can't seem to see any responses from you. I have resent the mail which shows our records as not owing any funds and have asked for clarity as to where the outstanding funds are being missed by us in relation to this query. Please confirm if you received my email on the 8th of February and please resend me your response that day. I'd greatly appreciate that so that I can further investigate
LB
Lance B's updateReviewer Update
24 Feb 2021, 18:26Hi,
I would just like to report back on my previous review on SafariNow.
Yvonne was a star in finally sorting this error out, apprantley they have somthing wrong with their email setup as they cant receive large emails with attachments.
But she kindly gave me her personal email to send all the info to and she was finally able to pick up the payments made by the guest and they have now settled the correct amounts with us and the guests are happy as they have received there booking voucher to use at another time and we are happy as we have received full payments due to us.
So a Big Thank you to you Yvonne.
I would just like to report back on my previous review on SafariNow.
Yvonne was a star in finally sorting this error out, apprantley they have somthing wrong with their email setup as they cant receive large emails with attachments.
But she kindly gave me her personal email to send all the info to and she was finally able to pick up the payments made by the guest and they have now settled the correct amounts with us and the guests are happy as they have received there booking voucher to use at another time and we are happy as we have received full payments due to us.
So a Big Thank you to you Yvonne.
LB
Lance B's update24 Feb 2021, 18:26
Reviewer Update
Hi,
I would just like to report back on my previous review on SafariNow.
Yvonne was a star in finally sorting this error out, apprantley they have somthing wrong with their email setup as they cant receive large emails with attachments.
But she kindly gave me her personal email to send all the info to and she was finally able to pick up the payments made by the guest and they have now settled the correct amounts with us and the guests are happy as they have received there booking voucher to use at another time and we are happy as we have received full payments due to us.
So a Big Thank you to you Yvonne.
I would just like to report back on my previous review on SafariNow.
Yvonne was a star in finally sorting this error out, apprantley they have somthing wrong with their email setup as they cant receive large emails with attachments.
But she kindly gave me her personal email to send all the info to and she was finally able to pick up the payments made by the guest and they have now settled the correct amounts with us and the guests are happy as they have received there booking voucher to use at another time and we are happy as we have received full payments due to us.
So a Big Thank you to you Yvonne.
Safarinow.com's replyOfficial
24 Feb 2021, 18:56Thank you for that feedback Lance
Safarinow.com's reply24 Feb 2021, 18:56
Official
Thank you for that feedback Lance