SafariNow Poor Service and communication.

I booked a Holiday to Marloth Park in early March for the Easter weekend. I paid in full via credit card immediately. After the Covid lock-down warning I approached the owner and indicated that I would have to cancel my booking at Chipembere Lodge and would require a refund.

The owner Pauline was very accommodating and said she would give me a full refund considering the circumstances and would speak to SafariNow to initiate the process.

To date I have received no refund nor any contact from anyone at the organisation except a promise that they would contact me. It has been over 5 weeks since the booking and I still await someone to respond or refund my money.

Really poor service from SafariNow and the lack of correspondence is very disappointing. Have been made promises by Tarryn Bento and Dalene Abrahams but nothing of substance yet and definitely no refund.

Would not recommend this website to anyone to do their holiday bookings.