Safarinow _ Pathetic customer service

We booked a trip in July 2018 with safarinow (63 San Miguel) for January 2019... Pls read and share.... 63 San Miguel chalet.... Worst chalet ever... Owner is Judal Chetty who rips people of for their money .... We booked this chalet 63 San Miguel in July hoping we will go on a holiday just before we go back to work.... The pics looked gud but little did we know what a dump it was. When we got there the blinds was falling down... They left a tiny piece of steel wool for cleaning n washing dishes... The rooms were not cleaned properly... The place had an old musky smell to it... But since we already paid we decided to make the most of our stay in this DUMP... Just after 10pm to make matters worse we heard gushing sound of water when we went to see what was going on we realised a hot water pipe had bust and was flooding the rooms.... After calling and informing Judal Chetty and asked for a refund she came over around 2am and we insisted on a refund... She didn't give us our full refund and **** to us and charged us for a night stay at that dump like a *****... We had to leave that dump at 6am n drive back to Durban.... SO PLS GUYS DO NOT BOOK THIS CHALET FOR A VACATION.... IT'S A DUMP AND THE OWNER JUDAL CHETTY IS A *******.... POST AND SHARE SO OTHERS DON'T WASTE THEIR MONEY.... As for Safari now they don't have no customer service what so ever which is pathetic... They didn't consider us and the losses we incurred or that the chalet was unsafe..... We didn't even get a call from Safarinow to apologize for the horrific stay... They took judal Chetty side of the story and made us pay for staying the night in a flooded chalet because we had no where to go at 2am in the morning... We even have videos to prove what had happened.... Pls guys don't waste your time with safarinow or 63 San Miguel.... If anyone wants the videos on the on this dump Pls message me or check on social media which I will be posting them on a regular basis....