Safarinow not responding to my Covid 19 cancellation

I have booked accommodation for a wedding in Gauteng, for 15 & 16 May. I cancelled the accommodation with Safarinow, and the lodge as well, by email. The lodge referred me to the 'cancellation policy', even though I cancelled due to the fact that I cannot fly from C.T. to Johannesburg, as per the Covid 19 lock down. No email response from Safarinow, after sending 2 strong emails. As so many people are working remotely (from home), surely I should have a reply by now? What is the next step - Report them to Dept of Tourism ??