Safarinow not paying establishment nor refunding the client

I booked an apartment in Umhlanga for seven nights from26th December through Safari Now and paid in full by March.I received acknowledgement of payment and confirmation of my booking from Safari Now then. More than a month ago the owner of the apartment informed me that she hasn’t received any payment from Safari Now and believes that I’d perhaps cancelled my booking. I informed her that was not the case. She later asked for proof of payment which I sent to her. I asked SafariNow to send me proof that they paid the owner of the apartment so that I can forward that to the owner of the apartment.Up to date they haven’t done so. Last Friday I week I asked Safari Now to confirm if I’ll get access to the apartment and that if they can’t then I must be refunded my payment by Monday. No reply from them. The owner forwarded me an email she sent to Safari Now where she said that she confirms that she never received payment for my booking. My booking reference is ***0. How can you help.