EB
Elize B

1 reviews | Active since Feb 2021

29 Oct 2021, 15:06

SAFARINOW NEVER AGAIN!!!

I made a booking through these I don't even know what to call them. To stay at El Mirador and received an e-mail from Safarinow to inform me that I need to pay asap to secure my booking. Like a complete fool I paid the full amount just to receive a phone call from someone at El Mirador to inform me that they can only help me three days later....what a joke!!!! Normally I will get a response from Safarinow immediately when I send an e-mail well now that I want my money back from them they are dead quite and none of their telephone numbers even ring!!! So now I am out of over R 2 000 and have no where to stay the three nights!!!! Great news, El Mirador has quoted on your enquiry. Tue, 14 Dec 2021 - Fri, 17 Dec 2021. Why on earth will you quote on accommodation that you don't even have available???? Because your de***** people on a daily basis can be the only answer here.

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Replies (1)
Safarinow.com
Safarinow.com's reply29 Oct 2021, 17:54
Official
 Hi Elize

We see that our agent contacted the property and it was agreed that a full refund will be given.  We have cancelled the booking and awaiting your banking details to have your payment refunded.