VP
Venesha P
1 reviews | Active since May 2021
01 May 2021, 17:24
SafariNow - Gold Reef Place
Hi , I booked through safarinow and paid 50 percent deposit upfront. When I reached the place the rooms advertised were outside , instead they put me in a claustrophobic house. I have notified Safari , but they say that the money is not refundable as advertised . I said I understood this but the pictures of the place was falsely advertised. They said they can do nothing to help. I paid R 5450 .00 and they dont want to even refund half the amount
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Safarinow.com's replyOfficial
03 May 2021, 11:44Hi Venesha
We have mailed you directly with recommendations of what further steps you can to take. This room arrangement was offered to you by the property directly in an attempt to avoid you and your adult son sharing a room. We recommend all customers to be sure of the offers particularly if the offer is something that they are not sure is exactly the unit visible on the site. We trust the information we have provided is of assistance.
Regards
Yvonne
We have mailed you directly with recommendations of what further steps you can to take. This room arrangement was offered to you by the property directly in an attempt to avoid you and your adult son sharing a room. We recommend all customers to be sure of the offers particularly if the offer is something that they are not sure is exactly the unit visible on the site. We trust the information we have provided is of assistance.
Regards
Yvonne
Safarinow.com's reply03 May 2021, 11:44
Official
Hi Venesha
We have mailed you directly with recommendations of what further steps you can to take. This room arrangement was offered to you by the property directly in an attempt to avoid you and your adult son sharing a room. We recommend all customers to be sure of the offers particularly if the offer is something that they are not sure is exactly the unit visible on the site. We trust the information we have provided is of assistance.
Regards
Yvonne
We have mailed you directly with recommendations of what further steps you can to take. This room arrangement was offered to you by the property directly in an attempt to avoid you and your adult son sharing a room. We recommend all customers to be sure of the offers particularly if the offer is something that they are not sure is exactly the unit visible on the site. We trust the information we have provided is of assistance.
Regards
Yvonne