SafariNow flatters to deceive

We took a holiday in April and booked through SafariNow. We booked and paid for (including insurance to secure our money refund should there be any issue), a particular 2 night stay. On contacting the owner, no booking had come through from SafariNow,- no communication from them at all. We rebooked directly and paid again in full directly. I then sent all the SafariNow details to SafariNow including proof of payment, and requested a refund. I have resent this request multiple times and have had NO reply from them. I will NO BE USING SAFARINOW AGAIN. There are no phone numbers anywhere on their online details and they do not answer emails sent to ***. VERY POOR CUSTOMER SERVICE.