SafariNow does not deserve to have customers

This is a company that simply does not deserve to be in business! I had accomodation booked at six establishments via SafariNow for May/June this year.

I wrote to them on 1st May requesting that these reservations be cancelled, as the lockdown restrictions made travel impossible. From that date I called them each week, only to be confronted with the same message (that they're operating under lockdown, and if you send e-mail they will respond as soon as possible!) That was the first lie.

When Level 2 arrived, and inter-provincial travel was permitted, I called again. The message was now that they're revising their communication platforms. That was lie number 2, clearly deliberately avoiding talking to this agrieved customer!

In desperation I visited their offices in Cape Town last week, only to find them closed!

In speaking to some of the accomodation owners directly, some told me that SafariNow never paid over the monies in the first place, others informed me that they had already refunded SafariNow!

Conversely, Sanparks contacted me immediately after lockdown to inform me that the reservation is cancelled and I have credit on my account. Lekkeslaap issued me with a gift voucher same day!

In the meantime SafariNow continues offering accomodation on its' website!