Safarinow Bridging contract by NOT MAKING PAYOUTS for bookings and staying SILENT

I am an Establishment (Golden View Luxury self catering), in Clarens in the Free state. We received a booking for one of our units for 15 -17 March. The guests paid in FULL and came to stay with us. I have not been paid yet. Usually it takes 10-14 days (don't ask me why they are the only booking agent taking longer than 5-7 days.....?)

I have sent 4 mails enquiring about my payment. Not an email or a phone call or ANY REPONSE FROM THEM! And this in a time when the small businesses in the travel and tourism industry are really suffering to make ends meet. I think this is UNACCEPTABLE! Good practice would have been to send an email or reply or have agents advising their partners if they are having financial difficulty.