Safarinow and / or Suzy's Accommodation, Witsand

On Sunday morning the 6th February we tried to complete a booking for Suzy's Accommodation Enquiry and pay the deposit also using a voucher that had been received. However when we tried to apply the voucher and complete the booking and pay the deposit for Suzy's Accommodation in Witsand the voucher was declined and the payment also would not go through. The detail of the voucher was as follows: “Hey Sherryl, the month of love is upon us and after a long January, there’s no better way to unwind than by booking a romantic getaway with SafariNow! Our discount code will have you saving so that you can treat your special someone just that much more this Valentine’s Day. Use code LOVETRAVEL300, minimum spend of R750, expiry 6 February 2022.” This was very strange as nothing in the voucher stated that it did not include the 6th for using it so we wanted to use and it was all declined.

On Monday morning 7 February, I sent Safarinow an emailing and asking what had gone wrong, see detail of my enquiry below: “Yesterday afternoon myself and my partner tried to use the voucher I had received from Safari now however when we tried to apply the voucher number it was declined. This was detailed in the voucher below: Hey Sherryl, the month of love is upon us and after a long January, there’s no better way to unwind than by booking a romantic getaway with SafariNow! Our discount code will have you saving so that you can treat your special someone just that much more this Valentine’s Day. Use code LOVETRAVEL300, minimum spend of R750, expiry 6 February 2022. I fail to see how your company can give me a voucher and then on the final day when I try to apply it is declined this make no sense to me at all. It never indicated that I had to use it before the 6th February it states that it will expire on the 6th February which I understood I had until midnight of the 6th February to apply it however this did not seem to be the case. If your email to me had stated that it expires on the 5th February then I would completely understand however your email to me states the voucher would only expire on the 6th why then could I not apply it to my booking on the 6th? Please sort this out as I would like to use the voucher and make a booking at Suzy's Accommodation, 1 x Seagull Wed, 27 Apr 2022 - Sat, 30 Apr 2022 using this voucher.”

Then on the Tuesday morning the 8th February Safarinow tried to correct their mistake and sent a further voucher see detail of the voucher sent by Safarinow below: “Hi Sherryl,Thank you for your email.We do apologize for the difficulty experienced while trying to redeem your voucher.A new voucher has been created for you, please find details below; Voucher code: 9FFE882ED5108FF3 Expiry Date: 2022/03/10 Value: R300 Please proceed to redeem the voucher code on the payment page. Kind regards, SafariNow” On the morning of the 09 February 2022 at 10:55 AM between myself and my partner we made a decision that we liked the looks of the “Suzy's Accommodation and proceeded to complete the booking doing the payment and using the new voucher which had been sent onto me everything was going fine up to that point on the then on the see the detail of the e-mail or message received from either Safarinow or Suzy's Accommodation not sure which one would have sent it? Confirming that!! “Enquiry ***3 Hi Neil, Thank you for requesting a booking at Suzy's Accommodation using SafariNow.com. You have successfully made payments totaling R300. Once Suzy's Accommodation has confirmed your booking, you will be notified via email and a booking summary will be sent to you. Please view the request. If you have any questions, give us a call or email us using the details below and we'll happily help you out. Arrive: Wed, 27 Apr 2022 Depart: Sat, 30 Apr 2022, 3 Nights, Guests/Rooms: (2 Adults), 1 x Seagull. Then the following message received from either the Establishment or Safarinow on 09 Feb 2022 at 10:59 AM MESSAGE Neil Unfortunately we cannot accommodate your request.Regards Suzy's Accommodation and then following that message a further message was received on the 09 Feb 2022 at 11:29 AM “Neil Please call SafariNow.Your request has been declined.Regards Suzy's Accommodation”

I made my own enquiry and received a quote from Safarinow for Suzy's Accommodation received on Wednesday, February 9, 2022 at 10:43 Subject: Quote from Suzy's Accommodation Enquiry #***2, “Hi Sherryl, Great news, Suzy's Accommodation has quoted on your enquiry. You have until 10:43 AM on 12 February 2022. Afterwards I receive this email: From: Suzy's Accommodation or SafariNow.com on Wednesday, February 9, 2022 at 14:23 Enquiry #***2. Reply from Suzy's Accommodation “Dear Sherryl,Thank you for your interest in Suzy's Accommodation. Unfortunately, Suzy's Accommodation are unable to accommodate you for Wed 27 Apr - Sat 30 Apr 2022. We have recommended some alternative options for you below, which we think you will like.” This is totally unacceptable they had declined my enquiry on the February 9, 2022 at 14:23 Enquiry number #***2 after they had given me until the 12 February 2022 10:43 AM to complete the booking. Note the time had been changed without it running the full time what is going on?

A family member makes an enquire in her own name, see the detail of her enquiry below: From: Suzy's Accommodation and or SafariNow on Thursday 10 February 2022 at 15:12 Subject: Quote from Suzy's Accommodation Enquiry #***1, Hi Claire, Great news, Suzy's Accommodation has quoted on your enquiry. You have until 15:12 PM on 13 Feb to book before your quote expires. After that, you will have to send another request to book at Suzy's Accommodation.

Now what is wrong with this whole situation is that either Safarinow are lying to us or Suzy's Accommodation are lying to us as the accommodation is actually still available and they don’t really want us there. What we are trying understand and wanting to know is why all the lies between Safarinow and Suzy's Accommodation? This is completely unacceptable and we would like to have answers for why this is being done to us and why our holiday / getaway is being taken advantage of by Safarinow and Suzy's Accommodation?

I am not willing to leave this matter like this and I am placing all this information on “Hello Peter and I am going to make everyone else I know and come into contact with become aware of what Safarinow and the establishment Suzy's Accommodation in Witsand have put us through. I will make sure that the social media platforms find how we were **** too as this is not the way to treat a potential customer. I am also going to make contact with the tourism information centre of Witsand regarding this matter as I find this in extremely bad taste to lie too to customers.