Safarinow a ******* agent ?

i made a reservation with Safari on the 2nd of March 2015. The reservation was for accommodation Magalieburg over Christmas.The sum of R650 was deducted from my personal cheque card as soon as I made the reservation. <br> On the 13th of March I received a mail from Safari that informed me that my booking for Magaliesburg has been cancelled because they couldn't verify my cheque card. I was asked to ask my bank to reverse the payment. I approached my bank to find out what's wrong with my bank card and was informed that there is no problem with the card. However my bank informed me the payment can't be reversed and that Safari should refund me because the money has been paid over to them.<br> I duly informed Safari that they should refund the money. However I have not received a refund despite the fact that I have made available all the documents they requested for. <br> I have been using Safarinow services for over 2 years now, however this experience has revealed to me who they really are and I will not recommend them to anyone going forward.