SafariNOT Now

Extremely frustrating and protracted sequence to obtain my refund of a deposit paid when. had to cancel a booking. Lots of passing the buck between SafariNow and Pay U (a Naspers company). SafariNow repeatedly claim they made a payment to PayU on 2 September 2022 and Pay U was supposed to refund me immediately. However as of 3 November I have not received a cent. Eventually received a notification from Junior Customer Service Specialist Marek Chodorowski from PayU Africa on 13 October 2022 who escalated the query to the “Tech Department”. However, nothing has transpired since that date. Totally unacceptable and I fear that I may never receive my refund without having to take further action. I will never again use SafariNow (nor Pay U on any other website) given the immense difficulty, frustration and effort involved in trying to obtain a refund. The Pay U payment facility for credit card payment appears on Safari Now’s booking website so it is unacceptable that they take no responsibility nor provide any assistance. As for Pay U, stay very far away from them, Naspers company or not. They do not Pay U.