Safari Now Withholding Refund

I booked with SafariNow for two nights of accommodation to the value or R1,850 on 10 July 2020. I then heard on from the accommodation provider (on the same day) that SafariNow's system had allowed a clash of bookings and thus she and SafariNow would have to cancel my booking and refund me. The accommodation provider notified SafariNow of this problem (again on the same day), and consequently sent five follow up emails. To date she has heard nothing. After taking things into my own hands and sending four emails myself (as no one ever answers the telephone number given) I have yet to receive a response, let along a refund. This experience is shocking and totally unacceptable. If your system can swiftly deduct money from people's accounts, a refund for a valid reason should be just as swift. Your complete lack of acknowledgement of any emails has shown that SafariNow does not care about customer service in the slightest, while your withholding of my refund is ********* in the highest degree. If I do not hear back from SafariNow within the next few days, I will report the company to the ombudsman.