Safari now Refunds.

I've made a booking through Safari now to a cottage in Langebaan and unfortunately we couldn't have gone because of a covid related matter. We canceld our appointment through them and that was confirmed which I had no hassles with. The refund on the other hand was an extreme problem. Sent several emails about the refund but it's been months and I have nooo feedback aswell.

I have emailed *** millions of times and I have no feedback about anything. Please help me.