SA
Simone A
1 reviews | Active since Jun 2025
27 Jun 2025, 16:32
Safari Now
I recently made a purchase online and paid for a lodge in Victoria falls called Kasambabezi Lodge. I paid a certain price, thereafter was i informed that the lodge didn't have the same fee and did not update their fees. Safarinow informed me that they was nothing they could do except provide new quotations. How do you have a legitimate site but offer I correct prices to customers. Really unprofessional and frustrating.
Helpful (0)
Replies (1)0
Replies (1)
Safarinow.com's replyOfficial
03 Jul 2025, 12:59Good day Simone
We apologize for the experience that you encountered.
Rates are set up by the property and as soon as they saw the currency discrepancy which you had paid for R1 160 for four nights they declined the booking as this should have reflected a USD value. They did not confirm the booking and advised in under 2 hours of the error. They were not willing to confirm the booking at that rate.
Our team contacted you swiftly to advise of the issue as well as offer alternatives or a refund. SafariNow is an online booking service, we do not set the rates. The properties set the rates. From time to time and very rarely human error may occur as did with the property and their rates and we seek to resolve this amicably.
In this case the property did not confirm the booking. Funds have since been refunded.
Thank you
Safarinow.com
We apologize for the experience that you encountered.
Rates are set up by the property and as soon as they saw the currency discrepancy which you had paid for R1 160 for four nights they declined the booking as this should have reflected a USD value. They did not confirm the booking and advised in under 2 hours of the error. They were not willing to confirm the booking at that rate.
Our team contacted you swiftly to advise of the issue as well as offer alternatives or a refund. SafariNow is an online booking service, we do not set the rates. The properties set the rates. From time to time and very rarely human error may occur as did with the property and their rates and we seek to resolve this amicably.
In this case the property did not confirm the booking. Funds have since been refunded.
Thank you
Safarinow.com
Safarinow.com's reply03 Jul 2025, 12:59
Official
Good day Simone
We apologize for the experience that you encountered.
Rates are set up by the property and as soon as they saw the currency discrepancy which you had paid for R1 160 for four nights they declined the booking as this should have reflected a USD value. They did not confirm the booking and advised in under 2 hours of the error. They were not willing to confirm the booking at that rate.
Our team contacted you swiftly to advise of the issue as well as offer alternatives or a refund. SafariNow is an online booking service, we do not set the rates. The properties set the rates. From time to time and very rarely human error may occur as did with the property and their rates and we seek to resolve this amicably.
In this case the property did not confirm the booking. Funds have since been refunded.
Thank you
Safarinow.com
We apologize for the experience that you encountered.
Rates are set up by the property and as soon as they saw the currency discrepancy which you had paid for R1 160 for four nights they declined the booking as this should have reflected a USD value. They did not confirm the booking and advised in under 2 hours of the error. They were not willing to confirm the booking at that rate.
Our team contacted you swiftly to advise of the issue as well as offer alternatives or a refund. SafariNow is an online booking service, we do not set the rates. The properties set the rates. From time to time and very rarely human error may occur as did with the property and their rates and we seek to resolve this amicably.
In this case the property did not confirm the booking. Funds have since been refunded.
Thank you
Safarinow.com