KM
Khangezile M
1 reviews | Active since Mar 2013
28 Oct 2019, 09:02
Sadness experience ever ! Break in
We booked via Safarinow for an accommodation at Dragon's Nest in Hartbee****rtdam. They broke in and took all our belongings worth more than R15,000.00 I just want to know who is responsible for the lose?
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Replies (4)
Safarinow.com's replyOfficial
28 Oct 2019, 12:49Hi Faith
We are sorry to hear of this experience. We have contacted the property owner and they have advised that they reported the case to the police.
This is the first time they have also experienced a break in on their property. Theft is an unfortunate, unforeseen occurrence that no one can pre-empt. As such we are not in a position to refund this loss.
Please note Safarinow is an online booking platform which facilitates bookings only. Where possible we recommend that customers travelling with big value items have these insured.
Thank you
Dalene Abrahams
Safarinow.com
We are sorry to hear of this experience. We have contacted the property owner and they have advised that they reported the case to the police.
This is the first time they have also experienced a break in on their property. Theft is an unfortunate, unforeseen occurrence that no one can pre-empt. As such we are not in a position to refund this loss.
Please note Safarinow is an online booking platform which facilitates bookings only. Where possible we recommend that customers travelling with big value items have these insured.
Thank you
Dalene Abrahams
Safarinow.com
Safarinow.com's reply28 Oct 2019, 12:49
Official
Hi Faith
We are sorry to hear of this experience. We have contacted the property owner and they have advised that they reported the case to the police.
This is the first time they have also experienced a break in on their property. Theft is an unfortunate, unforeseen occurrence that no one can pre-empt. As such we are not in a position to refund this loss.
Please note Safarinow is an online booking platform which facilitates bookings only. Where possible we recommend that customers travelling with big value items have these insured.
Thank you
Dalene Abrahams
Safarinow.com
We are sorry to hear of this experience. We have contacted the property owner and they have advised that they reported the case to the police.
This is the first time they have also experienced a break in on their property. Theft is an unfortunate, unforeseen occurrence that no one can pre-empt. As such we are not in a position to refund this loss.
Please note Safarinow is an online booking platform which facilitates bookings only. Where possible we recommend that customers travelling with big value items have these insured.
Thank you
Dalene Abrahams
Safarinow.com
KM
Khangezile M's updateReviewer Update
28 Oct 2019, 14:34Hi Dalene
You mean I was supposed to insure my clothes and shoes? Remember we were four guest. If you add the value of all four that was a plus minus estimate. It was their first time yet no cameras, when we asked for them to be checked. Their employees did the break in because there was no force entry except the window we found open and unbroken.
I suspect a spare key was used then a window was opened just to fool us. It okay Safarinow my heart won't stop bleeding, I thought I was more than safe but no.
You mean I was supposed to insure my clothes and shoes? Remember we were four guest. If you add the value of all four that was a plus minus estimate. It was their first time yet no cameras, when we asked for them to be checked. Their employees did the break in because there was no force entry except the window we found open and unbroken.
I suspect a spare key was used then a window was opened just to fool us. It okay Safarinow my heart won't stop bleeding, I thought I was more than safe but no.
KM
Khangezile M's update28 Oct 2019, 14:34
Reviewer Update
Hi Dalene
You mean I was supposed to insure my clothes and shoes? Remember we were four guest. If you add the value of all four that was a plus minus estimate. It was their first time yet no cameras, when we asked for them to be checked. Their employees did the break in because there was no force entry except the window we found open and unbroken.
I suspect a spare key was used then a window was opened just to fool us. It okay Safarinow my heart won't stop bleeding, I thought I was more than safe but no.
You mean I was supposed to insure my clothes and shoes? Remember we were four guest. If you add the value of all four that was a plus minus estimate. It was their first time yet no cameras, when we asked for them to be checked. Their employees did the break in because there was no force entry except the window we found open and unbroken.
I suspect a spare key was used then a window was opened just to fool us. It okay Safarinow my heart won't stop bleeding, I thought I was more than safe but no.
Safarinow.com's replyOfficial
28 Oct 2019, 14:59Hi Faith
We sympathize with your ordeal and encourage you to provide this information to the police as there is already a case open. We trust they will do their investigations accordingly.
Thank you
Dalene Abrahams
Safarinow.com
We sympathize with your ordeal and encourage you to provide this information to the police as there is already a case open. We trust they will do their investigations accordingly.
Thank you
Dalene Abrahams
Safarinow.com
Safarinow.com's reply28 Oct 2019, 14:59
Official
Hi Faith
We sympathize with your ordeal and encourage you to provide this information to the police as there is already a case open. We trust they will do their investigations accordingly.
Thank you
Dalene Abrahams
Safarinow.com
We sympathize with your ordeal and encourage you to provide this information to the police as there is already a case open. We trust they will do their investigations accordingly.
Thank you
Dalene Abrahams
Safarinow.com
KM
Khangezile M's updateReviewer Update
28 Oct 2019, 16:19Dalene if you really sympathize with us as you say you do, can you then give us a refund.
KM
Khangezile M's update28 Oct 2019, 16:19
Reviewer Update
Dalene if you really sympathize with us as you say you do, can you then give us a refund.