Rotten service and unresponsiveness from Safarinow

Had the most awful experience. Made a booking today and paid because site said there was availability at a Little Piece of Heaven, Elands Bay for my dates. I had to R6400 to book, which I did. Subsequently, I received a decline from the host, but was led on to make alternate booking at Elandsbaywoonstelle and I paid a further R1500. I then received a decline again. I followed up every email contact and ph contact published by Safarinow - one is left to listen a long message and then the call is cut. Most other numbers are not working. I picked up an email from Hellopeter to send to Yvonne at Safarinow but she is away till 10 JAN in her automated reply. This is really nice for Yvonne but my holiday is now totally ruined - one which worked hard for over the past two years! And Safarinow could not be bothered. How is it possible that this company is still operating- now that I see the many negative client experiences on H/Peter. This is **************** and my next point of reference is going to be the Consumer Commission and every other regulatory body including those specific to the tourism sector.