SF
Sean F

1 reviews | Active since Dec 2018

28 Dec 2018, 17:56

******* Artists

My wife booked with Safarinow.com for us to stay over for one night in Middelburg, unfortunately she didn't realize that there were two different Middelburg's. There is the one in Mpumalanga and one in the Eastern Cape. A deposit of R 3000.00 was paid over to Safarinow.com and when it was explained to them about the mishap, they only gave a refund of R 780.00 !! This is a pure and blatant *******!!!!

Safarinow.com has done literally nothing and has reaped the rewards!!!! They haven't provided a service at all and received funds for doing sweet blow all!!!!!

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Replies (1)
Safarinow.com
Safarinow.com's reply31 Dec 2018, 11:08
Official
 Good day Sean

Thank you for the feedback.

Please note that we have investigated this matter with the establishment you have booked.

Our Service Consultant will reply to your wife's email regarding your deposit payment of R1315 which was received and the cancellation policy from the establishment.

Please be advise that Safarinow.com does not have any cancellation policy, we apply the establishments cancellation policy.

Kind regards
SafariNow 

Best regards,