Request for a refund not paid with NO communication from Safarinow

Enquiry #***3

Due to Covid-19 and the implementation of a travel ban we had to cancel our holiday to Mozambique. Cancellation was done on 23 March 2020.

Despite the below response and after numerous follow ups we have not had 1 response and surprise, surprise we have not been refunded.

Response from Safarinow on cancellation Good day, The refund was processed back to your card used to pay for the booking. Please note credit card funds can take up to 10 working days to reflect in your account as refunds are not immediate. Kindly also note that the refund will come up as a credit on the date that funds were debited from your account. Thank you. Regards, Safarinow.com