REQUEST FOR A REFUND

I Booked a room for 4 Adults on the 2rd of September 2020 for a trip happening on the 20th of November 2020- I called them to confirm my booking the following day but nothing-so i sent an email to confirm till date no response. On Tuesday i call the number on the reservation confirmation and i was told that the room i booked only accommodate 2kids and 2 adults and i was like i specified that i am booking for 4 adults no kids and they confirmed it on the payment confirmation which i have proof, now the guy says i should communicate with the resort maybe they will make an exception- they telling me i should book another room so i am like NO 2months since i booked and they only telling me now to book another room we do not have money for that, I have tried again and again to call them but their lines are not working, i have emailed them NOTHING still, I JUST want them to please refund Us so we can find another place before the 20th as we have made arrangements at work to be on this trip.

It is unprofessional of them to not even attend a single email i have sent to them let alone the very first one i sent on th 02 September is still not responded. means these will only be attended 6months later. WE NEED OUR MONEY ASAP