Refusing or not willing to refund

I was booked for the festive season at a place which was not only fully booked but the place had ceased a long time ago to accept clients from Safarinow. Even after calls to Megan, Grant and Abigail and loads of emails, to this day I haven't received my refund. Apparently they paid the money to Standard Bank SA while I had provided them with the correct Namibian banking details. Upon enquiry, they informed me that the honors was on me to take it up with Standard Bank SA as they have done their part. I communicated through email my concern as a third party as well as the costs that I would incur and up to now I have not received a response. I do not recommend anyone to use their services.