Refund of my Deposit

Good day

I had a good relationship with Safarinow.com up until today. I have made a booking for December 2017 with safarinow.com and I am really frustrated.

I made a booking to go to Mount Amanzi Game Lodge through safarinow, I went to the place this past weekend and was not what I expected, firstly the bedding was dirty, towels dirty, no hot water to bath, I had to open and close the gate myself no security at the gate, dogs,cats and *** all over the restuarant etc...... In August 2017 I made a booking for December at the same place, because of my past experience I,m requesting a cancellation for December with a full refund. I spoke to Tracey at safarinow which was not a pleasant experience and was advised that I need to speak to the owner of the establishment to request a full refund however my payment and booking was done through safarinow.com all I,m asking is for a full refund of my deposit paid PLEASE.